Mailsky
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Notifications don’t arrive
A quick checklist when new mail doesn’t show up on your phone.
Mailsky gets a push the moment an email reaches your mailbox. If nothing shows up, go through these steps:
- Phone settings: Settings → Apps → Mailsky → Notifications must be on.
- In Mailsky: Settings → Sync & notifications. Check that notifications are on for that account.
- Inbox only? If you chose Inbox only, mail that your rules move into other folders doesn’t notify you. That’s on purpose.
- Battery saver: some phones stop apps in the background. In Settings → Apps → Mailsky → Battery, choose Unrestricted.
- Sign out and back in on that account. That registers the phone again.
As a backup, Check for new mail in Sync & notifications makes the app look for new mail every 15, 30 or 60 minutes, even if a push is missed.
Still nothing? Check status.eltahost.com, then contact us with your email address and the time of a missed email.
More guides
Install Mailsky and sign inDownload the app and add your work mailbox in under a minute.
Use your mailbox in Outlook, iPhone Mail or ThunderbirdThe server settings for any other email app.
Calendar and contactsUse your calendar and address book in Mailsky, on your phone and on your computer.
Team inboxes: share info@ or support@Assign emails to colleagues, leave notes and reply as the team.