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Team inboxes: share info@ or support@
Assign emails to colleagues, leave notes and reply as the team.
A team inbox is a shared address, such as info@ or support@, that delivers to two or more colleagues. In Mailsky it gets its own list where the team can split the work.
Create one (mailbox admin)
- Open the menu (☰) → Manage yourcompany.com → Addresses.
- Tap New address, for example info@yourcompany.com.
- Under Delivers to, pick everyone who should work on it (two or more mailboxes).
Everyone on the list now sees it in the menu under Team inboxes.
Working together
- Assign an email to a colleague (or Assign to me). They get a notification.
- Use Internal notes to discuss it. Only your team sees them, never the customer.
- When someone opens the reply, the others see “… is replying…”, so nobody answers twice.
- Replies go out from the team address, not from your own.
- Mark done when it’s handled. Filter with Open, Mine, Done and All.
Team inboxes need an EltaHost Email Hosting plan.
More guides
Install Mailsky and sign inDownload the app and add your work mailbox in under a minute.
Notifications don’t arriveA quick checklist when new mail doesn’t show up on your phone.
Use your mailbox in Outlook, iPhone Mail or ThunderbirdThe server settings for any other email app.
Calendar and contactsUse your calendar and address book in Mailsky, on your phone and on your computer.